Our 60 Night Trial
We understand that choosing the right mattress is an important decision and we understand that sometimes it can be difficult to choose the right mattress online. However, we are so confident that our mattresses will give you a good night’s sleep that we offer a 60 night mattress trial period.
We recommend that you give your body time to adjust to your new mattress and make use of the full 60 night mattress trial period to allow for a true evaluation of the benefits your new mattress can offer. Your muscles and joints will need to get used to the support offered by your new mattress, and it is normal for your back to feel tired during the first couple of weeks. Our mattresses also offer fantastic pressure relief meaning improved circulation; this could make you feel hotter in bed than usual, but it should soon pass as you adjust.
What if I'm not entirely happy?
If within 60 days of delivery, you are not entirely happy with your mattress, then you can request to exchange your mattress for a mattress of the same size and of equal or higher value (you must pay the difference over the price of your original mattress). To cover handling costs an exchange charge will apply (Single - £69.99, Small Double - £79.99, Double - £79.99, King Size - £89.99, Super King Size - £99.99)*. Because of the dimensions of a full size mattress, it is necessary that someone is available to assist the courier to carry the item to the collection van.
If you wish to exchange your mattress, please contact us via email at email@example.com; to inform us of your intentions at least 7 days before the end of the 60 night trial period. A member of our team will then contact you to discuss your requirements. We will send you packaging that must be used in order to protect the product being returned from damage during transit. We politely request that you ensure all items are safely and securely wrapped with the packaging we supply. We will then ask you to contact us again to confirm you have received our return packaging so that we can arrange a mutually convenient date for exchange.
*In the next day delivery zone only (please call customer support for offshore and remote area carriage costs where extra delivery charges may be incurred)
Returned mattresses are disposed of immediately. We do not resell any of our products. All foam and packaging is recycled.
Please note the 60 night mattress trial applies to stock mattresses only. Please note this excludes following ranges: Stock Clearance, Essentials, Children's mattresses, Cot mattresses and Bespoke mattresses, Bed frames, mattress toppers and pillows. For health and safety reasons, mattresses that have been soiled, stained or have suffered damage, malicious or otherwise, cannot be exchanged.
Guru - 100 Night Trial
With our Guru range you get 100 nights to decide if it is right for you. if not we'll zip down, pick it up and refund your money