Frequently Asked Questions
How much is delivery?
What if I'm not home when product is delivered?
Couriers cannot leave deliveries unsigned for as a signature is required but will try to leave parcel with a neighbour if no-one is home. If nobody is present to sign, the delivery driver will leave a card with details of how to arrange a re-delivery.
Can you take my old mattress away?
You could donate your mattress to The British Heart Foundation, who can even come and pick them up for free. For details how to book a collection, please check out Donating good to the British Heart Foundation.
You can also find more options in our blog post 10 Free, Easy and Environmentally-Friendly Ways to Get Rid of Your Old Mattress.
When will it arrive?
Delivered within 3-5 working days.
How are bed bases delivered?
Most of our bed bases come flat-packed, ready for you to assemble. Divan bases are delivered as a few large sections which can just be slotted and then clipped together.
Only received part order, where’s the rest?
Mattresses and bed bases are dispatched separately using different couriers. These will arrive on the same day - just in different vans.
How to track my order
You will receive an email confirming which courier your order has been dispatched with along with a tracking reference. You should then receive a text with tracking information and delivery updates, take a look at the order status page accessible through your despatch confirmation email. These are the contact details for the couriers we use:
Tuffnells www.tufnells.co.uk or call 0330 838 0440 - used for all mattresses.
DPD https://www.dpdlocal.co.uk/ - used for all boxed toppers.
My order looks too small - have I received the wrong product?
Many of our goods are compressed and rolled for transit which is why it may not look right at first glance. It will just take a little time to expand when you’ve unpackaged it. Mattresses will be expanded and ready to sleep on within 4 to 6 hours. However for full expansion and settling of the foam internally please allow up to 48 hours.
Rolling a mattress ensures a smoother transition from our warehouse into your bedroom. It’s easier for our deliverymen to handle, and far easier for you to manoeuvre around your home. If you would prefer that it is not rolled for delivery, we are more than happy to deliver your mattress flat.
My memory foam item has a strange smell to it. Is it faulty?
Some new memory foam products can give off an odour, either from the new memory foam or flame-retardant treatments (in line with government standards). Do not worry, these odours are totally normal and will disappear after a day or so.
Sleep Trial - what is it?
Every mattress comes with a 100 Night Trial to ensure that you find your perfect night’s sleep.
The 100 night mattress trial applies to stock and sale mattresses only. Please note this excludes following ranges: Essentials, Stock Clearance, Children's mattresses, Cot mattresses and Bespoke mattresses, Bed frames, mattress toppers and pillows. For health and safety reasons, mattresses that have been soiled, stained or have suffered damage, malicious or otherwise, cannot be exchanged.
Is there a warranty on the mattress?
Yes. All Memory Foam Warehouse products come with a minimum 12 month guarantee (except stock clearance items). So if a manufacturer fault occurs within this time, we’ll replace the product free of charge. For more information about the guarantee, check out our T&Cs.
Can I extend the warranty?
Yes - many items also come with an extended warranty. You’ll find specific information on each product page. If a manufacturer fault occurs within this time frame (after the guarantee has expired) we’ll replace the product for a small contributory charge. For more detailed information about what this warranty covers, check out our T&Cs
Do your mattresses comply with safety regulations?
Yes Memory Foam Warehouse mattresses comply with UK furniture and fire regulations, including BS7177.
Do I need to turn my mattress?
No. Our mattresses are designed to not be turned over due to the different foam layers which they’re made from. However we do recommend that you rotate your mattress head-to-foot, ideally once a month.
How long can I keep my bed-in-a-box mattress or topper rolled for?
We don’t recommend keeping your mattress or topper rolled for longer than 2 months. Your memory foam mattress is compressed to approximately 25% of its original size using our manufacturing machinery, and are carefully tested to ensure that absolutely no damage is caused during compression. Pocket sprung mattresses should not be kept rolled for any longer than 4 weeks and foam only / toppers no longer than 2 months.
Rolling a mattress is easier for our deliverymen to handle and far easier for you to manoeuvre around your home, but If you would prefer that it is not rolled for delivery, we are more than happy to deliver your mattress flat.
Can I wash the mattress cover?
Yes, all of our mattress covers are removable and washable at 30°C or 40°C. However DO NOT tumble dry your mattress cover as his may cause the cover to shrink and this is not covered by your warranty.
Can I use a hot water bottle or electric blanket with my memory foam mattress?
We do not recommend the use of electric blankets with a memory foam mattress as they interfere with the performance of the memory foam, which is temperature-sensitive and reacts to body heat. If you’re worried about getting too cold, take a look at our Outlast mattresses range, which use a temperature-regulating technology to ensure you don’t get too hot or cold.
My mattress feels like its dipping - is this normal?
If your mattress is dipping we recommend having a look at your bed frame. Your bed base should adequately support the mattress. If you don’t think this is the problem, contact our team of sleep experts to help solve the problem.
What bed frame would be suitable for my mattress?
We recommend any of the frames we sell are suitable for our mattresses. If you would like to buy a frame that is not from ourselves we would recommend Divan base for optimum support, or if you are buying a slatted frame they are also fine for supporting your mattress as well as giving extra ventilation for the mattress. However we recommend the slat gap should be no more than 7cm, this is so your mattress is getting the right support.
Can I get a non-standard size mattress?
Yes. We make everything on site at our Yorkshire HQ, so bespoke sizes are no problem. Get in touch for a quote!
We can manufacture anything - for caravans, yachts, motorhomes, or even just tricky spaces at home.
Can I buy a new cover by itself?
Yes, you can purchase these online via our mattress covers page. For other products, such as pillows and toppers, we can produce covers to order. Contact us for more information.
I ordered my item online, but I’m not finding it comfortable. What can I do?
All of our mattresses come with a 100 night trial, so if your mattress isn’t quite right first time we can work together to find the perfect one for you. This trial period does not apply to custom products, stock clearance, children’s range, cots, accessories, bed frames and mattresses which have been altered, damaged or soiled by the customer. For more detailed information, check out our T&Cs.
Have we answered your questions?
Hopefully, your questions have been answered. If you’re still not sure about something, feel free to contact us here.
Now all that’s left to do is to choose the perfect memory foam mattress for you. Choose from hundreds of styles catering to all budgets and requirements to find your fit.
Start browsing mattresses today to start your journey towards a great night’s sleep.