Delivery & Shipping Information
Once you’ve chosen your perfect mattress, we will get it to you as quick as we can. To make your mattress purchase go as smoothly as possible, we o...Once you’ve chosen your perfect mattress, we will get it to you as quick as we can.
To make your mattress purchase go as smoothly as possible, we offer an easy and efficient delivery service. We’re dedicated to delivering your mattress of choice efficiently and safely so you can experience that perfect night’s sleep as quickly as possible!
Here’s everything you need to know about our mattress delivery service:
Free Shipping for most orders
£4.95 will be added for orders under £99.99
Chargeable deliveries
Ireland Deliveries: Delivery to our customers in Ireland is currently unavailable but normally a fixed charge of £45 will be applied.AB = £29.95 for the first item. Each subsequent item £14.97
FK & TR = £5.95 per item
HS = £39.95. Each subsequent item £19.97
IM = £69.95. Each subsequent item £34.97
IV = £29.95. Each subsequent item £14.97
JE & GY = £59.95. Each subsequent item £29.97
PO = £59.95. Each subsequent item £29.97
ZE = £39.95. Each subsequent item £19.97
Our courier’s insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building. Deliveries are between 08.00 to 9.00pm. If you require delivery to the room of choice you will need to contact us to book a two-person delivery courier which is a chargeable service.
Delivery timescales
DPD is used for all toppers and pillows. Track your parcel with DPD here.Tuffnells www.tufnells.co.uk or call 0330 838 0440 - used for all mattresses.
Most orders will be delivered within 1-3 working days, Monday to Friday between 8am and 9pm. Two man deliveries and mattresses that are delivered flat and not rolled may take up to 7 working days.
You will be notified by our carrier to confirm the delivery date. Please note that delivery is only guaranteed to your front door.
Accepting deliveries
When you receive your parcel(s) please thoroughly check for possible damage which may have been caused in transit. In the unlikely event your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for the refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge. Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge if you have signed for the incorrect number of parcels. Also, please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size, then please refuse delivery. We are unable to leave unsigned goods for insurance reasons.When you receive your parcel(s) please thoroughly check for possible damage which may have been caused in transit. In the unlikely event your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for the refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge.
Signing for Correct Parcels
Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge if you have signed for the incorrect number of parcels.
Also, please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size, then please refuse delivery. We are unable to leave unsigned goods for insurance reasons.
Missed deliveries
If you are not at home when the courier attempts to deliver, they will leave a card with details of the consignment and how to contact the courier to arrange for redelivery or, if it’s easier, to collect from their depot. In this instance please contact the courier directly. If you are not at home when the courier attempts to deliver, they will leave a card with details of the consignment and how to contact the courier to arrange for redelivery or, if it’s easier, to collect from their depot. In this instance please contact the courier directly.Packaging information
When you receive your Memory Foam Warehouse mattress, it will be carefully compressed vacuum packed and rolled (then boxed or bagged) using the very latest technology allowing you to move it into your room of choice quickly and easily.This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 6 – 24hrs hours, the mattress will 'revert' to its true dimensions. You should be aware that once you undo the packaging, the mattress will also become more difficult to move around. With this in mind, you will probably want to undo the packaging in the same room the mattress will be used in.
Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on the day of dispatch. You can safely keep your mattress packed for up to a month after delivery. Our foams, Coolmax and Quilted fabrics are of the very highest quality, and will not wrinkle or tear under our compressing and rolling process.
When you receive your Memory Foam Warehouse mattress, unless you have chosen a mattress that is delivered flat, it will be carefully compressed and rolled using the very latest technology.
This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 6 – 24hrs hours, the mattress will 'revert' to its true dimensions. You should be aware that once you undo the packaging, the mattress will also become more difficult to move around. With this in mind, you will probably want to undo the packaging in the same room the mattress will be used in.
Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on the day of dispatch. You can safely keep your mattress packed for up to a month after delivery. Our foams, Coolmax and Quilted fabrics are of the very highest quality, and will not wrinkle or tear under our compressing and rolling process.