Our Mattress Returns Policy
We’re confident in the quality and craftsmanship of our products and hope you'll be happy with your purchase for years to come. However, we understand that a mattress is a big investment for most people and if you find your purchase isn’t for you, we have a simple returns process in place.
Visit http://returns.memoryfoamwarehouse.co.uk/ and follow the instructions. It really couldn't be simpler!
As a long-standing mattress retailer, we’ve been selling mattresses online for years and have a fantastic customer service team behind us to help you throughout your journey.
Here’s everything you need to know about our mattress return policy.
Don’t Sweat it, We Offer a Cooling Off Period!
Just bought a mattress but think you might have made the wrong decision? We understand that choosing the perfect mattress can feel overwhelming! Luckily, we offer a 7-day cooling off period in which you can cancel your contract with us.
This period starts from the date you place your order and ends 7 days after you have received your purchase. Remember we can only accept returns of unused and undamaged items.
To feel secure in your decision, why not make the most of our 100 night trial? If, after this trial period you’re not completely happy, we can exchange it for you! You can even receive a full refund on our Guru range if you feel it’s not for you.
Memory Foam Warehouse 30 Day Returns
If you buy one of our memory foam mattresses only to find your circumstances change, we have a 30 day returns policy in place to protect your purchase.
We will accept returns of any un-opened items within 30 days of receipt of the product. We do ask that unless there is a fault with the item that you return the item at your own cost.
How to Return a Memory Foam Mattress
Returning a mattress to Memory Foam Warehouse is easy. Visit http://returns.memoryfoamwarehouse.co.uk/ and follow the instructions. Send the product to the below address with a copy of your invoice or details attached.
Any products that are returned will need a returns authorisation number attached and to be wrapped in resalable condition. If they are not in resalable condition or are damaged, we may have to decline your refund. We can make an exchange only if the mattress is in resalable condition.
Once we have received a returned item, we will process your refund through the original method of payment. Please keep in mind that it may take a few days for the money to return to your account depending on the method of payment used.
Memory Foam Warehouse
Unit 1 Navigation Yard
All of our mattresses come with a 12 month full guarantee, covering our products against any faults caused by material or manufacturing defects. Once this 12 month period has passed, many of our mattresses are also covered by a free 5, 10, 15 year or even lifetime warranty! For full details, please visit our Guarantees & Warranties page.
Exceptions, Terms and Conditions
We reserve the right to change our prices immediately if there is any change in the VAT rate or if there is a major change in the value of the pound against any currencies which could affect some imported items.
Please note that the actual colour of some items may differ slightly from the photographic representations shown on this internet site.
Whilst we endeavour to thoroughly test all hardware products on this site, it should be noted that descriptions of performance and suitability are purely subjective.
Product Size Tolerance
For foam products please allow for 2cm tolerance on the sizes of foam products. A 2cm variance in the size in memory foam is perfectly normal depending on conditions and room temperature and is not considered a fault.
It should also be noted that a tolerance of 5mm on the depth of foam products should be allowed. With regards to weight, a 10% tolerance should be allowed.
How to Care for Your Memory Foam Mattress
Once you’ve settled on the perfect mattress for you, there are a few easy ways to ensure your memory foam mattress lasts the distance.
A quality mattress lasts up to 15 years, so you want to keep it as fresh as possible!
- Rotate your mattress regularly
- Keep it dry
- Use a mattress protector to guard against stains and spills
Follow these simple care steps to make the most out of your investment.
Exchange Your Mattress with Memory Foam Warehouse
As a trusted memory foam mattress company, we’re certain we can find the ideal mattress for you.
Whether you’re looking for a ‘bed in a box’, affordable memory foam or luxurious comfort, we’ve got something that will fit.
Browse our mattress collection here to find yours.