If you have a question about Memory Foam Warehouse or any of our memory foam mattresses, pillows, toppers or beds; we’ve created a comprehensive mattress buying guide and FAQ’s page which should be able to answer most queries. If you can’t find what you’re looking for on these pages or would rather speak to one of the team please contact us here.
Contact detailsAll goods purchased online are shipped from our factory:Unit 1 Navigation Yard, Chantry Bridge, Wakefield. WF1 5PQ
Order confirmation & deliveryOnce you have placed your order, you will receive a confirmation email. Please check this to ensure your order is correct. If anything is wrong, please call us and we will correct it immediately.
Once your order has been prepared by our team and is on its way out to you, you will receive a dispatch confirmation. This email contains any tracking information pertaining to your order. If you have selected our two man delivery service, you will be contacted by the courier to arrange a delivery date and time to suit you. Please note that a signature is always required upon receipt.
We can also dispose of your old mattress; simply select the Recycling option at the checkout where available.
CouriersWe use a number of couriers to make our deliveries, depending on where and how our customers need our products. Our most convenient service is our two man delivery service, delivering your mattress to the room of your choice and disposing of the packaging for you.
Any items which are returned for refund or exchange must be received by Memory Foam Warehouse within 30 days in a new and unused condition and with original packing intact, along with all receipts. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Any refund will be made in the tender type originally transacted. We are unable to process items that do not meet with these criteria. More details available here.
100 night trial
All of our mattresses come with a 12 month full guarantee, covering our products against any defects caused by material or manufacturing defects. Once this 12 months period has passed, many of our mattresses are covered by 5, 10 and 15 year warranties. For full details of our warranties, please visit our Guarantees & Warranties page
We reserve the right to change our prices immediately if there is any change in the VAT rate or if there is a major change in the value of the pound against any currencies which could affect some imported items. Please note that the actual colour of some items may differ slightly from the photographic representations shown on this internet site. Whilst we endeavour to thoroughly test all hardware products on this site, it should be noted that descriptions of performance and suitability are purely subjective