Test at Home for 200 Nights
To help give you peace of mind when mattress shopping, we offer a 200-night trial period—so you won’t get stuck with a bed that’s not quite right for you.
With this risk-free trial, you have plenty of time to make sure your mattress truly suits you. Sleep on it in your own home, experience the comfort, and see how it supports your body night after night. If it’s not quite right, you can exchange it—simple as that.
Take your time, trust the process, and use the full trial period to properly experience the benefits of your new mattress.
To be eligible for the trial, a mattress protector must be purchased with your mattress and used from day one.
Frequently Asked Questions
How does a mattress trial work?
How does a mattress trial work?
If you decide to return your mattress after it has been delivered, you can request to exchange it via our customer service team from the comfort of your own home.
Do I need to buy a mattress protector to qualify for the sleep trial?
Do I need to buy a mattress protector to qualify for the sleep trial?
Yes—our sleep trial is available when you purchase a mattress protector along with your mattress and use it from the first night. This helps keep your mattress in the best possible condition during the trial period.
Can I use my own mattress protector?
Can I use my own mattress protector?
To qualify for the trial, the mattress protector must be purchased with your mattress from us and used from day one. This ensures it meets the standards required for the trial.
How long should you try out a new mattress?
How long should you try out a new mattress?
We recommend using the full trial period to allow your body to adapt to the new mattress.
When won’t my mattress be exchanged?
When won’t my mattress be exchanged?
For health and safety reasons, mattresses that have been soiled, stained, or have suffered damage (malicious or otherwise) cannot be exchanged. To qualify for an exchange under our sleep trial, a mattress protector must also have been purchased with your mattress and used from day one to keep it in a clean and resalable condition.
Are there any rules concerning exchanges?
Are there any rules concerning exchanges?
If you choose a more expensive mattress, any difference in price must be paid at the time of re-selection.
If you select a lower-priced mattress, the difference will be issued as store credit to use on a future purchase with Memory Foam Warehouse.
Please note the following conditions apply:
(a) We ask that you allow a minimum of 30 nights from the day of delivery before requesting an exchange. This allows time for the fillings to settle and for your body to adjust to your new mattress.
(b) To remain eligible for an exchange, a mattress protector must be purchased with your mattress and used from day one. The mattress must be kept in good condition, and we reserve the right to refuse an exchange if it is marked, soiled, damaged, or has not been properly protected.
(c) A collection and re-delivery fee of £50 applies in most areas. Collections from the Scottish Highlands may incur a higher charge depending on mattress size.
(d) Only one exchange is permitted per order under the 200-night trial offer.
When does my 200 night mattress trial start?
When does my 200 night mattress trial start?
The trial starts when you receive your mattress.
Which products are included in the sleep trial?
Which products are included in the sleep trial?
The 200 Night Trial applies to selected stock and sale mattresses only. Please note the following items are excluded:
• Essentials range
• Stock Clearance items
• Children’s mattresses
• Bed frames
• Mattress protectors and toppers
• Memory foam pillows
Who can I contact about an exchange?
Who can I contact about an exchange?
If you wish to exchange your mattress, please contact us via email at customerservice@memoryfoamwarehouse.co.uk.
Inform us of your intentions at least 7 days before the end of the 200 night trial period. A member of our customer service team will then contact you to discuss your requirements.
How it works?
Choose your perfect mattress
A mattress is a hugely personal item, and there are many factors that go into your buying decision. It is an investment, so you need to make sure it is the right one.
Delivery
Once you’ve chosen your perfect mattress, we will get it to you as quick as we can. Delivery is FREE on orders over £99.99 and delivered within 3–5 working days for the majority of the UK.
Start your sleep trial
Now your mattress has arrived, the trial has started. We recommend that you give your body time to adjust before making any decisions. This can take anywhere from 30-60 nights.
Returns & exchanges
If you wish to return or exchange your mattress, please contact us via email. Inform us at least 7 days before the end of the trial period. customerservice@memoryfoamwarehouse.co.uk.
