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At Memory Foam Warehouse we pride ourselves on offering a high level of customer service. Whether your enquiry is sales related or a general question about our products, we have a team of trained Sleep Experts on hand to help you.

Memory Foam FAQs

At Memory Foam Warehouse, we always provide honest and unbiased mattress advice for you. If you need some mattress advice, or have a general query about our products or service, our team of Sleep Experts are on hand to help. Alternatively, you can search for a quick, simple answer in our Frequently Asked Questions section.

Delivery

What if I’m not home when my product is delivered?
How will the bed base be delivered?
Do you take my old mattress away?
I placed my order yesterday. When will it arrive?
I have received part of my order, but there are items missing. When will they get here?
I want to track my order but your offices are closed. How can I contact the courier?
What should I do when my delivery arrives?

Memory Foam Mattress Benefits

How is a memory foam mattress good for my back?
What other benefits does a memory foam mattress have?
Is a memory foam mattress suitable if I suffer from allergies?

Memory Foam Mattress Care

Do I need to turn the mattress?
How long can I keep my mattress or topper rolled for?
Can the mattress cover be washed?
Can I use a hot water bottle or electric blanket?

Memory Foam Information

Will I be too hot sleeping on a memory foam mattress?
What is Coolmax?
What is Outlast?
Is there any weight restriction on the mattresses?
What does 55kg density mean?
Are they ok on slatted bases?
What is the difference between memory foam and ordinary foam?
How long does a memory foam mattress last?

Memory Foam Warehouse Information

Can I get a non-standard size mattress?
Do you offer a trial period?
Is there a warranty on the mattress?
Do your mattresses comply with safety regulations?

I've just received my order...

My goods don't seem the correct size. Have I received the wrong item/s?
My memory foam item has a strange smell to it. Is it faulty?
I ordered my item without a cover and would now like one but I can't find the cover on its own?
I have not opened the packaging but my order looks too small to be correct?
I ordered my item online but I am not finding it comfortable. Is there anything you can do to help me?
My mattress feels like it's dipping. Is this normal?

Delivery

What if I’m not home when my product is delivered?
We cannot leave deliveries unsigned for. The delivery driver will leave a card to say that we have attempted to deliver and how to arrange re-delivery. You can request at the time of order to leave the item with a neighbour. For full information please see our delivery details page.

How will the bed base be delivered?
All bed bases except for divans come flat packed for you to assemble.

Do you take my old mattress away?
For health and hygiene reasons we do not currently offer a service to remove your old mattress.

I placed my order yesterday. When will it arrive?
For a more detailed explanation of when you can expect your goods, please refer to our delivery details page and the lead time for the item in the product details. Most of our mattresses, toppers and pillows are available for next day delivery but this will be delayed by one day if you order a bed after 11am or anything after 1pm.

I have received part of my order, but there are items missing. When will they get here?
Beds and mattresses are separately dispatched and as such if you have ordered a bed and mattress deal these will arrive on separate vans on the same day. In some rare cases an item can be misdirected by the courier, should this be the case it will be with you the next working day at the latest.

I want to track my order but your offices are closed. How can I contact the courier?

The couriers we use are:
DX Visit the DX website 0113 886 8860
XDP Visit the XDP website 01274 657530
Yodel Visit the Yodel website 0844 4537442

You will be provided with a text confirming which courier your order has been dispatched with, along with a tracking reference. If you have not received your text then this can be found on your order status page.

What should I do when my delivery arrives?
Before signing for any goods please check that the packages are in good condition and are not damaged or soiled in any way. If the package is damaged or soiled then please refuse delivery and do not sign for the goods as otherwise this may prevent us from getting a replacement for you free of charge.

Memory Foam Mattress Benefits

How is a memory foam mattress good for my back?
Memory foam moulds to the contours of your body and allows you to sleep in the most anatomically correct position, encouraging a straight spine and good posture. The visco-elastic foam mattress moulds with your body heat and the downward pressure you exert on it - therefore it supports you evenly, removing areas of high pressure that you would get with a standard, sprung mattress.

What other benefits does a memory foam mattress have?
A memory foam mattress is ideal for promoting a restful sleep. Studies have shown that because of its supportive nature, it reduces the amount of tossing and turning by up to 80% - one of the key causes of restless sleep. Relief to pressure points also means improved blood circulation, perfect for people who suffer from swollen joints. We get many customers commenting on how they have slept better than ever before on their new memory foam mattress.

Is a memory foam mattress suitable if I suffer from allergies?
Memory foam is ideal for allergy sufferers as the sanitized foam is a dust-mite preventative, perfect for asthma sufferers especially. Our memory foam mattresses are also hypo-allergenic and antibacterial. We have had a number of customers’ report that they have benefitted from this attribute of the memory foam sleep experience.

Memory Foam Mattress Care

Do I need to turn my memory foam mattress?
No, you must not turn your memory foam mattress; however we do recommend that it is rotated head-to-foot on a regular basis.

How long can I keep my mattress or topper rolled for?
Most of our mattresses and toppers are delivered rolled. We do not recommend that you keep your mattress in a rolled state for longer than a two month period. Visit our rolled mattresses page for more information.

Can the mattress cover be washed?
Yes, you can wash your mattress cover at 30°C or 40°C. However, please DO NOT tumble dry mattress covers as this can cause the cover to shrink and this would not be covered by our warranty.

Can I use an electric blanket with my memory foam mattress?
We would not recommend the use of electric blankets as they reduce the effectiveness of the memory foam due to its heat sensitive properties. The heat from electric blankets, hot water bottles and radiators can also cause damage to the memory foam. We do have temperature regulating mattress covers available if you are worried about being cold.

Memory Foam Information

Will I be too hot sleeping on a memory foam mattress?
No, Due to your body having more contact with the mattress, and with improved blood circulation due to the pressure relieving qualities, it can feel slightly warmer. Use good quality cotton sheets and a lighter weight duvet for a cooler sleep. We also offer mattresses with CoolMax and Outlast temperature regulating fabrics to offer an effective solution for the problem of overheating.

What is Coolmax?
Coolmax is a unique fabric, which offers a cooler night’s sleep by whisking away moisture and allowing breathability. The Coolmax fabric is air permeable, fast drying and resists fading, wrinkling and shrinking.

What is Outlast?
Outlast is a NASA approved, temperature regulating fabric, which stores body heat when you get too hot and then releases it again when you become too cold. This means you will not feel too hot or too cold, but just right during the night.

Is there any weight restriction on the mattresses?
For people over 25 stones speak to a staff member about our new tailor made Bariatric mattress range.

What does 55kg density mean?
Anything above 50kg is considered high density memory foam. Generally, the higher the density, the higher the quality of memory foam. However, different manufacturers use different sources of foam, some of which are lower quality, which means they are more prone to breaking down after a period of time. You can be sure that Memory Foam Warehouse uses only the best quality and most suitable grades of foam, using our experience in manufacturing for the healthcare markets to bring you products that offer the best support and comfort at the best prices.

Can I put my memory foam mattress on a slatted base?
Yes, a slatted base is recommended however, any base is fine providing it is structurally sound.

What is the difference between memory foam and ordinary foam?
Memory foam is heat sensitive. It feels firm when cold and softer when warm, which allows it to mould to your body as your body heat acts upon it. Normal Polyurethane foam does not respond to temperature.

How long does a memory foam mattress last?
We would expect a memory foam mattress to last between 10 to 15 years dependent on care and quality, although it is often recommended that if you want to maintain the optimum sleep environment then you should consider a new mattress after just 7 years. A memory foam mattress is one of the most durable types of mattress due to the properties of the foam. Read our blog page How Long Does a Memory Foam Mattress Last for more info.

Memory Foam Warehouse Information

Can I get a non-standard size mattress?
Yes, Memory Foam Warehouse can offer bespoke sizes and we have done so for customers who want the luxury sleep experience in their caravans, yachts and even for tents. We can manufacture by measurement or by template for complicated applications. Delivery for bespoke orders can be under a week, although you should allow up to 3 - 4 weeks. Contact us for a quote.

Do you offer a trial period?
Yes, here at Memory Foam Warehouse we understand that buying a new mattress can be difficult, however we are so confident that our mattresses will give you a good night’s sleep that we are offer a 60 night trial period for total peace of mind.

Is there a warranty on the mattress?
All Memory Foam Warehouse mattresses carry a limited 12-month warranty. You will find specific product guarantees with the details for each individual product.

Do your mattresses comply with safety regulations?
Memory Foam Warehouse mattresses comply with UK furniture and fire regulations. Beware of buying from less scrupulous traders as some are imported and sold that do not comply with these regulations.

I've just received my order...

My goods don't seem the correct size. Have I received the wrong item/s?
Please check the label affixed to the top of your packaging and ensure that this is the correct size; many of our goods are compressed for transit and as such this will take a little time to expand to full size. Please allow for up to 48 hours for the full and complete expansion of your goods.

My memory foam item has a strange smell to it. Is it faulty?
Some new memory foam, also known as visco-elastic polyurethane foam, emits odours that may be bothersome at night when your face is so near the mattress, pillow or mattress topper made from the foam. Some memory foam products, such as mattresses and mattress toppers, are treated with flame-retardants to comply with federal standards regarding mattress flammability. These chemicals, also known as volatile organic compounds, "off gas" or escape from the foam, causing odour that dissipates over time. Employ a few tactics to help the odour disappear more quickly. Remove new memory foam from the outer plastic packaging surrounding it. If possible, place the foam outdoors for at least a few hours on a dry, non-humid day. A porch will suffice if you'd rather not leave it out in the open. If you're unable to take the foam mattress, pillow or topper outdoors, prop it up in a room against a chair or wall so it ventilates from all sides. Open the windows and turn on a window fan drawing air out of the room. The longer the foam product airs out, the less noticeable the odour will be.Baking soda -- the same type used to deodorize a refrigerator -- also helps de-fume memory foam. After airing out the memory foam, sprinkle baking soda all over the mattress, topper or pillow and allow it to sit for an hour or so. Vacuum away the baking soda with an upholstery brush attachment. Apply the baking soda directly on the foam object, rather than on a sheet or pillowcase, for best results. A brand new memory foam mattress may make the entire room smell for a few days. Place a bowl of white vinegar in the room to help remove the odour from the air; as the mattress off-gases, airborne odours will be absorbed. If you don't care for the smell of vinegar, place the vinegar in the room and leave it out all day while you're away, then dump the vinegar down the drain before bedtime. Vinegar also helps deodorize drains. Mattresses, pillows and bedding absorb sweat simply from sleeping on them; memory foam is no different. Keep the mattress smelling its best by letting it air out for a few hours when it is time to wash the bedding. Remove all bed linens and let the mattress breathe; if the room has a ceiling fan, run it on "high" speed to help dry any moisture in the foam. Sprinkle baking soda over the mattress as it airs out then vacuum away the powder with an upholstery brush attachment.

I ordered my item without a cover and would now like one but I can't find the cover on its own?
We can provide the covers for any of our items as a separate product. You can view mattress covers here. However if you require a cover for a mattress topper, please call us to place your order.

I have not opened the packaging but my order looks too small to be correct?
Our items are compressed for transit, with some items such as toppers these are even folded before being compressed as this increases their structural integrity and greatly reduces the chance of damage in transit (as well as making it more convenient to get into the room of choice). If you are worried that the item may be wrong please check the label affixed to the top of the package.

I ordered my item online but I am not finding it comfortable. Is there anything you can do to help me?
We have a 60 night trial guarantee to ensure that all of our customers receive the great night’s sleep they deserve. There is only one of these available per order and there is a small collection charge and any difference in price to pay, but we offer expert advice with every 60 night trial to ensure that the second item will be the right one for you.

My mattress feels like its dipping, is this normal?
Memory foam will naturally soften with use however if you do not rotate your mattress regularly, it will naturally wear out when you sleep on the same spot over a long period of time. Although people tend to toss and turn a bit in bed, they are generally creatures of habit when it comes to sleep positions. A person who sleeps on his right side will generally end up sleeping on his right side for the majority of the night. Over time, the mattress will begin to form a body impression where the person usually sleeps. Rotating the mattress every so often will help delay this inevitable effect and prevent the sagging associated with it.If the bed frame does not adequately support the centre of your mattress, it may sink in the middle. This is especially true for larger beds such as double- or king-size mattress. A centre support is generally built into the metal frame that attaches to either side of the rails. Platform beds do not typically have this problem.

Most mattresses sit atop a box spring support. Despite the name, box springs are not usually springs at all, but are stiff metal supports and wood that form a solid foundation for the mattress to lie on. If these supports are broken or damaged in the centre, the middle of the mattress may sink.

Most mattresses sit atop a box spring support. Despite the name, box springs are not usually springs at all, but are stiff metal supports and wood that form a solid foundation for the mattress to lie on. If these supports are broken or damaged in the centre, the middle of the mattress may sink. Over time, mattresses simply wear out. Depending on the quality of product you purchased and how much use it gets, a mattress can begin to show serious signs of wear in anywhere from one to 10 years. The materials used to pad the tops of mattresses can compress over time and form sinkholes in the mattress. This is especially noticeable in pillow top mattresses. Also, the springs that provide the support inside the mattress will eventually weaken and not be able to spring back to their original positions after a time. Either problem can cause a sunken area to appear in the centre of the mattress.

If you have already placed an order and require information about your delivery or product, please call our

After Sales Team on: 01924 441555

Email: customerservice@memoryfoamwarehouse.co.uk
Monday to Friday: 9:00am - 5:00pm


If you would like advice from one of our sleep experts, please call our

Sales Hotline on: 0330 0080377

Lines are open 7 days a week between 6:00am - 9:00pm

Web Outlets Opening Times:
Web Outlets

Correspondence Address

Unit 1, Navigation Yard
Memory Foam Warehouse
Chantry Bridge
Wakefield
West Yorkshire
WF1 5DL