At Memory Foam Warehouse we pride ourselves on offering a high level of customer service. Whether your enquiry is sales related or a general question about our products, we have a team of trained Sleep Experts on hand to help you.
Memory Foam FAQs
What if I’m not home when my product is delivered?
How will the bed base be delivered?
Do you take my old mattress away?
I placed my order yesterday. When will it arrive?
I have received part of my order, but there are items missing. When will they get here?
I want to track my order but your offices are closed. How can I contact the courier?
What should I do when my delivery arrives?
How is a memory foam mattress good for my back?
What other benefits does a memory foam mattress have?
Is a memory foam mattress suitable if I suffer from allergies?
Do I need to turn the mattress?
How long can I keep my mattress or topper rolled for?
Can the mattress cover be washed?
Can I use a hot water bottle or electric blanket?
Will I be too hot sleeping on a memory foam mattress?
What is Coolmax?
What is Outlast?
Is there any weight restriction on the mattresses?
What does 55kg density mean?
Are they ok on slatted bases?
What is the difference between memory foam and ordinary foam?
How long does a memory foam mattress last?
Can I get a non-standard size mattress?
Do you offer a trial period?
Is there a warranty on the mattress?
Do your mattresses comply with safety regulations?
My goods don't seem the correct size. Have I received the wrong item/s?
My memory foam item has a strange smell to it. Is it faulty?
I ordered my item without a cover and would now like one but I can't find the cover on its own?
I have not opened the packaging but my order looks too small to be correct?
I ordered my item online but I am not finding it comfortable. Is there anything you can do to help me?
My mattress feels like it's dipping. Is this normal?
If you have already placed an order and require information about your delivery or product, please call our
After Sales Team on: 01924 441555
Monday to Friday: 9:00am - 5:00pm
Please note, lines will be closed on Bank Holiday Monday
If you would like advice from one of our sleep experts, please call our
Sales Hotline on: 0330 0080377
Lines are open 7 days a week between 6:00am - 9:00pm
Lines are open Bank Holiday Monday between 8:00am - 9:00pm
Web Outlets Opening Times:
Unit 1, Navigation Yard
Memory Foam Warehouse