Delivery & Shipping Information

Once you’ve chosen your perfect mattress, you’ll need to choose the right delivery option for you.

To make your mattress purchase go as smoothly as possible, we offer an easy and efficient delivery service. We’re dedicated to delivering your mattress of choice efficiently and safely so you can experience that perfect night’s sleep as quickly as possible!

Here’s everything you need to know about our mattress delivery service;

Ireland Deliveries: Delivery to our customers in Ireland is currently a fixed charge of £45.

Free delivery (UK Mainland Only) with orders £99.99

Shipping options

Express delivery: Free delivery (UK Mainland Only) with orders £99.99 and over / £4.95 for orders under £99.99.
Most orders will be delivered within 3-5 working days, Monday to Friday between 8am and 9pm. Two man deliveries and mattresses that are delivered flat and not rolled may take up to 7 working days.
You will be notified by our carrier to confirm the delivery date. Please note, delivery guaranteed to your front door only 
.

Chargeable deliveries

Post CodeCharges AB£29.95. Each subsequent item £14.97 BT£39.95. Each subsequent item £19.97 FK, TR£5.95 per item HS£39.95. Each subsequent item £19.97 IM£69.95. Each subsequent item £34.97 IV£29.95. Each subsequent item £14.97 JE, GY£59.95. Each subsequent item £29.97 PO£59.95. Each subsequent item £29.97 ZE£39.95. Each subsequent item £19.97

Our couriers

DPD

DPD is used for all toppers and pillows. Track your parcel with DPD here.

Tuffnells

Tuffnells www.tufnells.co.uk or call 0330 838 0440 - used for all mattresses.

Accepting deliveries

When you receive your parcel(s) please thoroughly check for possible damage which may have been caused in transit. In the unlikely event your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for the refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge.

Signing for Correct Parcels

Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge if you have signed for the incorrect number of parcels.

Also, please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size, then please refuse delivery. We are unable to leave unsigned goods for insurance reasons.

Two-Person Deliveries

Our courier’s insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building. Deliveries are between 08.00 to 9.00pm. If you require delivery to the room of choice you will need to contact us to book a two-person delivery courier which is a chargeable service.

Missed deliveries

If you are not at home when the courier attempts to deliver, they will leave a card with details of the consignment and how to contact the courier to arrange for redelivery or, if it’s easier, to collect from their depot. In this instance please contact the courier directly. 

Packaging information

When you receive your Memory Foam Warehouse mattress, unless you have chosen a mattress that is delivered flat, it will be carefully compressed and rolled using the very latest technology.

This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 6 – 24hrs hours, the mattress will 'revert' to its true dimensions. You should be aware that once you undo the packaging, the mattress will also become more difficult to move around. With this in mind, you will probably want to undo the packaging in the same room the mattress will be used in.

Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on the day of dispatch. You can safely keep your mattress packed for up to a month after delivery. Our foams, Coolmax and Quilted fabrics are of the very highest quality, and will not wrinkle or tear under our compressing and rolling process.


Let's Talk

Browse our range and if you need any help, contact us - we're here to help!

 

Lines Open:


Monday - Friday: 9am - 5pm
Closed Bank Holidays

Call us on 01924 847 322 or Email customerservice@memoryfoamwarehouse.co.uk