Delivery & Shipping Information
Once you’ve chosen your perfect mattress, you’ll need to choose the right delivery option for you.
To make your mattress purchase go as smoothly as possible, we offer an easy and efficient delivery service. We’re dedicated to delivering your mattress of choice efficiently and safely so you can experience that perfect night’s sleep as quickly as possible!
Here’s everything you need to know about our mattress delivery service;
Ireland Deliveries: Delivery to our customers in Ireland is currently a fixed charge of £45.
Free delivery (UK Mainland Only) with orders £99.99
Most orders will be delivered within 3-5 working days, Monday to Friday between 8am and 9pm. Two man deliveries and mattresses that are delivered flat and not rolled may take up to 7 working days.
You will be notified by our carrier to confirm the delivery date. Please note, delivery guaranteed to your front door only
DPDDPD is used for all toppers and pillows. Track your parcel with DPD here.
TuffnellsTuffnells www.tufnells.co.uk or call 0330 838 0440 - used for all mattresses.
Signing for Correct ParcelsPlease ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge if you have signed for the incorrect number of parcels.
Also, please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size, then please refuse delivery. We are unable to leave unsigned goods for insurance reasons.
Two-Person DeliveriesOur courier’s insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building. Deliveries are between 08.00 to 9.00pm. If you require delivery to the room of choice you will need to contact us to book a two-person delivery courier which is a chargeable service.
This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 6 – 24hrs hours, the mattress will 'revert' to its true dimensions. You should be aware that once you undo the packaging, the mattress will also become more difficult to move around. With this in mind, you will probably want to undo the packaging in the same room the mattress will be used in.
Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on the day of dispatch. You can safely keep your mattress packed for up to a month after delivery. Our foams, Coolmax and Quilted fabrics are of the very highest quality, and will not wrinkle or tear under our compressing and rolling process.