If you have a question or would like some advice, you are in the right place. At Memory Foam Warehouse we are dedicated to helping you get a peaceful night’s sleep, so our Sleep Experts have worked hard to pull together all of the information that you might need into one place. We are confident that you will be able to find the answer to your query quickly and easily using our list of FAQ’s …

    Shipping & Delivery

    Q: I placed my order yesterday, when will it arrive?
    A: For a more detailed explanation of when you can expect your goods please refer to our delivery details page and the lead time for the item on its listing. Most of our goods are available for next day delivery but this will be delayed by one day if you order a bed after noon or anything after 4pm. The exception to this would be if you select our premium delivery service.
    Q: I have received part of my order, but there are items missing. When will it get here?
    A: Our beds and mattresses are dispatched separately and as such if you have ordered a bed and mattress deal these will arrive on separate vans on the same day. In some rare cases an item can be misdirected by the courier - should this be the case, it will be with you on the next working day at the latest.
    Q: How do I track my order?
    A: You will receive a text confirming which courier your order has been dispatched with, along with a tracking reference.  If you have not received your test, please visit our order status page to find out this information.
    Q: What should I do when my delivery arrives?
    A: Before signing for any goods please check that the packages are in good condition, and not damaged or soiled in any way. If the package is damaged or soiled then please refuse delivery and do not sign for the goods as this could prevent us from arranging a replacement for you free of charge.

    I have received my order…

    Q: My goods are not correctly sized, is my item the wrong one?
    A: Please check the label affixed to the top of your packaging and ensure that it is the correct size. Many of our goods are compressed for transit and therefore they will take a little time to expand to their full size. Please allow up to 48 hours for the full and complete expansion of your goods.
    Q: My product has a malodorous smell to it, is it faulty?
    A: This smell is due to the chemical treatment which is required to make your product flame retardant in accordance with UK law. It is completely un-harmful and will dissipate over time. If you wish to speed up the process then please remove the cover from the item and hoover it, or leave it to air. If left to air in a well-ventilated room this process should be complete within 48 hours.
    Q: I ordered my item without a cover and would now like one – can I buy a cover on its own?
    A: You can purchase a cover for any of our items as a separate product. Mattress covers are available on our website, however if you require a cover for your topper please call us to place your order.
    Q: My item has become dirty, how should I wash it?
    A: Our covers are all machine washable at up to forty degrees. We do not recommend the use of a tumble drier on out covers as it can cause them to shrink – this is not covered by our warranty.
    Q: I have received part of my order, but there are items missing. When will they get here?
    A: Our beds and mattresses are dispatched separately and as such if you have ordered a bed and mattress deal these will arrive on separate vans on the same day. In some rare cases an item can be misdirected by the courier - should this be the case, it will be with you on the next working day at the latest.
    Q: I have not opened my packaging but the item looks too small to be correct?
    A: Our items are compressed for transit, with some items such as toppers being folded as well, to increase their structural integrity and greatly reduce the chance of damage in transit. Compressing our products also makes it easier to move them into your room of choice.
    Q: I ordered my item online but I am not finding it comfortable, is there anything you can do to help me?
    A: We have a 60 night trial guarantee to ensure that all of our customers receive the great night’s sleep they deserve. This guarantee is available once with every order and you will pay a small collection charge and any difference in price between your original and new products. Our Sleep Experts are on hand to offer their advice to ensure that the second item will be the right one for you.
    Q: Can I use an electric blanket with my memory foam mattress?
    A: If you would like to use an electric blanket with your item, please take a look at our latex foam range. Heat emitting items, including hot water bottles and radiators, cause damage to memory foam. If you are concerned about your temperature during the night, take a look at our temperature regulating covers.

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