Shipping & Returns
- Free next working day delivery applies on all orders placed before 12 noon.
- Delivery times are between 8am and 5:30pm.
- Orders placed after 12 noon on Friday, or on Saturday or Sunday will be processed on the following Monday.
- Saturday delivery can be arranged for an additional £50.00.
PLEASE ENSURE SOMEONE IS IN TO SIGN FOR THE DELIVERY – IF NO ONE IS AVAILABLE YOU WILL BE LEFT A CARD AND THE ITEM TAKEN BACK TO THE DEPOT – THIS WILL RESULT IN A CHARGE OF £10.00.
IF YOU LIVE OFF THE MAINLAND OF THE UK (EG EIRE, CHANNEL ISLANDS, SCOTTISH ISLANDS, NORTHERN IRELAND, ISLE OF MAN) PLEASE CONTACT US FOR DELIVERY COSTS.
Accepting Deliveries
When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit. If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge.
Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of parcels. Also please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size mattress, then please refuse delivery.
If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. Please contact the courier direct.
We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot as soon as possible as your goods will be shipped back to Memory Foam Warehouse.
Our couriers insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building.
PLEASE NOTE - We will advise you of the dispatch date in order to ensure that someone will be available at the delivery address to accept the goods. To avoid additional charges for undelivered items it is vital that any arrangements we make with you for delivery are adhered to.
OUR CARRIERS CANNOT TELEPHONE BEFORE DELIVERY.
Goods are always in stock.
Packaging information
When you receive your Memory Foam Warehouse mattress, unless requested to be delivered flat, it will be carefully vacuum packed and rolled using the very latest technology. Discard the outer packaging and carefully unroll your mattress. When opening your vacuum sealed mattress, take extreme care not to damage the mattress.
This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 2 - 4 hours the mattress will 'revert' to its true dimensions. You should be aware that once you undo the vacuum sealing, the mattress will also get a lot harder to move around - you will probably want to undo the packaging in the same room the mattress will be used in.
Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on the day of dispatch. You can safely keep your mattress vacuum packed for up to a month after delivery. Our foams, Coolmax and Outlast fabrics are of the very highest quality, and will not wrinkle or tear under our vacuum rolling process.
Last Updated 4 February 2010
