30 Day Money Back Guarantee

We are so confident that Memory Foam Warehouse products will fulfill your expectations that we are offering a 30 calendar day money back guarantee if you are not entirely satisfied.

We suggest, however, that you try your item for the full 30 day period to allow time for a true evaluation of the benefit they can offer as there can sometimes be an adjustment period when you begin to use new products.

If for any reason you are not entirely satisfied with your Memory Foam Warehouse purchase, we will arrange to collect it and offer you a refund of the purchase price minus £45.00 collection and specialist disposal cost of mattresses and toppers (£60 Highlands), less for smaller items, with no complicated clauses in our Terms and Conditions.  If you live off the mainland of the UK please contact us for collection charges.  We are happy to receive returned goods by your appointed courier or by registered post at your expense should you wish.

Please note on the rare occasion a product is returned, we dispose of it immediately.

We do not resell any of our products. All foam and packaging is recycled.

Because of the dimensions of a full size mattress, and for health and safety reasons, it is necessary that someone is available to assist the courier to carry the item to the collection van. If this is not possible an additional £20 will be added to the £45 charge (£65 in total) to upgrade the collection to a two man crew.

If free pillows were supplied with a mattress purchase these should also be returned.  If you wish to retain these, you can purchase them at the current sale price, and we will deduct this cost from your refund.

Please contact us in writing or via email (sales@memoryfoamwarehouse.co.uk) within 7 calendar days following the 30 day period to notify us your intention to return the product.

We will send you packaging that must be used in order to protect the product from damage during transit. It is your responsibility to ensure that all items are safely and securely wrapped with the packaging we supply.

Contact us again to confirm you have received our return packaging and together we will arrange a mutually convenient date for collection or exchange.

Upon inspection of returned goods a refund will be processed within 7 days.  Goods which are soiled, stained or have suffered damage, either malicious or otherwise, will not be accepted.

Please note that the 30 day guarantee does not apply to bespoke items.