Special InstructionsPlease place in the "Comments" box in checkout any special delivery instructions. If you request deliveries to be left outside or with neighbours you are relinquishing any claim against Memory Foam Warehouse for missing deliveries.
Standard delivery is free. For this service your order will be delivered anytime from 08.00-21.00 depending on the planned route from the carrier. We are unable to offer a time for delivery with this service.
Am Service can be booked for a fee of £25.00. This can narrow the time window to 08.00 -13.00 and the carrier will call on route.
48hr two man service, delivered and unpacked in room of choice - £35.00 this is highly recommended as the carrier will text you the day before delivery with a time slot. On the day of delivery they will call an hour before arrival and carry the order into the room of choice.
Saturday Delivery Service - £45.00 if you work this is the perfect delivery option as it saves you having to make alternative arrangements in the week or using annual leave
If you cannot be home on the day of delivery, it is possible for us to leave the items with a neighbour. If this is the case, please leave a signed note on your door and the courier will follow your instructions to leave in a safe place or with a neighbour. Your neighbour will have to sign for the items as this is a legal requirement which serves as proof of delivery.
Accepting DeliveriesWhen you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit. If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge.
Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of parcels. Also please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size mattress, then please refuse delivery.
Missed DeliveriesIf for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. In this instance please contact the courier direct.
We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot as soon as possible as your goods will be shipped back to Memory Foam Warehouse.
Our couriers insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building. Deliveries are between 07:00 and 19:00.
Packaging informationWhen you receive your Memory Foam Warehouse mattress, unless requested to be delivered flat, it will be carefully compressed and rolled using the very latest technology. Discard the outer packaging and carefully unroll your mattress. When opening your sealed mattress, take extreme care not to damage the mattress. Please do not use a stanley knife to open the packaging.
This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 6hrs – 24hrs hours the mattress will 'revert' to its true dimensions. You should be aware that once you undo the packaging, the mattress will also get a lot harder to move around - you will probably want to undo the packaging in the same room the mattress will be used in.
Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on the day of dispatch. You can safely keep your mattress packed for up to a month after delivery. Our foams, Coolmax and Outlast fabrics are of the very highest quality, and will not wrinkle or tear under our compressing and rolling process.