Delivery Details

    Delivery Charges and Information Mattress delivery times will depend entirely on where you live.

    For the majority of the UK this means FREE delivery on all orders £99.99 and over. The express delivery service is applicable on stock items and will be delivered within 3 working days.

    Please note that aside from choosing an upgraded delivery option, it is not possible to specify a time of day for delivery.

    There are parts of the UK that are harder to deliver to. For these areas, please allow 3-5 working days for your order to be delivered. Please note that if your mattress is rolled packed on delivery you should allow up to 24 hours for the mattress to fully expand before sleeping on it. Please note Aberdeen is classed as a 3-5 day service.

    *All areas eligible for express delivery are detailed below. Please note that if you are ordering a bed and mattress deal, these may arrive separately by different couriers.

    Shipping Options

    Express Delivery (free with orders £99.99 and over)

    Our free service delivers to your front door within 3 working days.

    • Delivery to your front door only.
    • Deliveries are Monday to Friday with this service.
    • Delivery anytime between 8am and 9pm.
    • Orders will be delivered within 1-3 working days.
    • Orders placed after 1pm Friday and over the weekend, will be shipped Monday and delivered within 3 working days.
    Next Day Delivery £18.95

    Our Next Day service delivers to your front door.

    • Delivery to your front door only.
    • Deliveries made Monday to Friday.
    • Delivery anytime between 8am and 9pm.
    • Order before 1pm weekdays for next day delivery.
    • Orders placed after 1pm Thursday will be shipped Friday and delivered Monday.
    • Orders placed after 1pm Friday or over the weekend will be shipped Monday.
    AM Delivery £24.95

    Our AM service delivers to your front door.

    • Delivery to your front door only.
    • Deliveries made Monday to Friday.
    • Delivery anytime beween 8am and 1pm.
    Saturday All Day Delivery £39.95

    Our Saturday service delivers to your front door.

    • Order before 1pm Thursday for Saturday delivery.
    • Delivery to your front door only.
    • Delivery anytime on Saturday between 8am and 6pm.
    Saturday AM Delivery £44.95

    Our Saturday AM service delivers to your front door.

    • Order before 1pm Thursday for Saturday delivery.
    • Delivery to your front door only.
    • Delivery on Saturday AM between 8am and 12pm.
    Order Value Delivery Charge
    Under £100.00 £2.95
    £100.00 or more Free
    Chargeable Deliveries
    Delivery Details

    Please see below to check if shipping charges apply to your area.
    Post Code Region Delivery Charge
    AB10 & AB31 - AB56 £24.95
    FK £24.95
    IM £50.00
    IV41 - IV51 & IV55 - IV56 £50.00
    KA27 - KA28 £50.00
    KW15 - KW17 £50.00
    PA41 - PA49 & PA60 - PA78 £50.00
    PH41 - PH44 £50.00
    ZE £50.00
    Post Code Region Delivery Charge
    BT £50.00
    HS £50.00
    IV1-IV40 & IV57-IV63 £24.95
    JE &amp GY £100.00
    KW1 - KW14 £24.95
    PA20 - PA40 & PA79 - PA88 £24.95
    PH5 - PH40 & PH45 - PH50 £24.95
    PO30 - PO41 £50.00
    International Shipping
    Country Delivery Charge
    Ireland £ 50.00
    Additional Delivery Services
    Service Additional Charge
    Pre-12pm Delivery £ 25.00
    Saturday Delivery £ 45.00
    Our Couriers:

    Yodel Tel: 0844 453 7442 Delivery window 0800-21.00

    Tuffnells Tel: 01924 664450 Delivery window 0800-18.00

    You will be provided with a text confirming which courier your order has been dispatched with, along with a tracking reference.
    Bank Holiday Information

    Please note that during bank holiday periods and due to the large amount of orders we receive we process all orders on the Tuesday after the Bank Holiday Monday and dispatch the orders on that Tuesday for delivery on Wednesday.

    Special Instructions Please place in the "Comments" box in checkout any special delivery instructions. If you request deliveries to be left outside or with neighbours you are relinquishing any claim against Memory Foam Warehouse for missing deliveries.

    Delivery options:
    Standard delivery is free. For this service your order will be delivered anytime from 08.00-21.00 depending on the planned route from the carrier. We are unable to offer a time for delivery with this service.

    Am Service can be booked for a fee of £25.00. This can narrow the time window to between 08.00 -13.00.

    Saturday Delivery Service - £45.00 if you work this is the perfect delivery option as it saves you having to make alternative arrangements in the week or using annual leave.
    If you cannot be home on the day of delivery, it is possible for us to leave the items with a neighbour. If this is the case, please leave a signed note on your door and the courier will follow your instructions to leave in a safe place or with a neighbour. Your neighbour will have to sign for the items as this is a legal requirement which serves as proof of delivery.

    Accepting Deliveries When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit. If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal. Reporting this type of damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge.

    Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of parcels. Also please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size mattress, then please refuse delivery.

    Missed Deliveries If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. In this instance please contact the courier direct.

    We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot as soon as possible as your goods will be shipped back to Memory Foam Warehouse.

    Our couriers insurance policy only permits the delivery person to carry your item/s to your front door. If you live in a high rise building, then delivery will be made to the first front door of the building. Deliveries are between 07:00 and 19:00.

    Packaging information When you receive your Memory Foam Warehouse mattress, unless requested to be delivered flat, it will be carefully compressed and rolled using the very latest technology. Discard the outer packaging and carefully unroll your mattress. When opening your sealed mattress, take extreme care not to damage the mattress. Please do not use a stanley knife to open the packaging.

    This makes the delivery of the mattress to our customers simpler, safer and more cost effective. Over the next 6hrs – 24hrs hours the mattress will 'revert' to its true dimensions. You should be aware that once you undo the packaging, the mattress will also get a lot harder to move around - you will probably want to undo the packaging in the same room the mattress will be used in.

    Our mattresses and toppers are manufactured in our own factory, using the very highest quality UK manufactured foams and fabrics, and are only packed on the day of dispatch. You can safely keep your mattress packed for up to a month after delivery. Our foams, Coolmax and Outlast fabrics are of the very highest quality, and will not wrinkle or tear under our compressing and rolling process.